Congratulations on getting back these accounts for 2010. Anyone who's worked with AVI will always come back once they have a taste of the competition. Best regards, M. ARMSCO Claims
Dear Jean Luc -
Thank you very much for taking the time to respond to my many emails yesterday! I know it was a lot! :
Yes, SelectCare is able to verify coverage today. Thanks again!
S. Director of Client Services
Estimada Sophie,
Espero que hayas tenido unas magnificas vacaciones, después de un intenso verano.
Tu compañera Leila Seybel, fue todo un encanto y gestiono los expedientes con mucha eficacia y eficiencia. También estamos muy satisfechos con la gestión del tema de la gripe Porcina, los padres lo han agradecido.
Ya estamos planificando el próximo verano 2010 y como el año pasado tuvisteis el gentil gesto (email inferior) de mantenernos el precio, esperamos y deseamos que sigamos así para poder seguir manteniendo también nuestros precios competitivamente y seguir creciendo en número de alumnos.
Que tengas un buen fin de semana.
Cordiales Saludos.
M.M.
Jean-Luc: Thank you for assuming the customer service responsibility of this matter. All the best,
S. Director of Client Services
Dear Jean Luc,
I hope all is well with you. It has been a while. S. tells me that you have been very helpful in resolving the remaining outstanding issues.
B.
My past and present experience with students covered by AVI International has been excellent....timely payment, responsive staff. Thank you for using such a reputable and well regarded company. May they serve CCI students well!
International Hospitality Center Executive Director
I would be happy to reference AVI. I love working with them. When the student properly submits their claims they are usually handled and paid in a reasonable amount of time. If there is any issue with the claim being paid it is usually due to the fact that either the doctor or student failed to submit properly. I just email Laurence, my contact at AVI, and she straightens the problem out right away. Laurence also gets back to me with answers to any questions within 24 hours. I rarely have to contact Jean-Luc but he also responds quickly if I need him. I can’t remember the last time I had to email him about anything as Laurence is wonderful.
I have never had any complaints about the customer service line from any host family. And I really can’t remember any major problems.
I love their website. I can print the student cards and extra forms easily, save them to my computer in PDF format and even email them to my host families and reps.
I have no complaints with AVI. They are a great company to work with and I definitely recommend them.
J. D. - CASE Office Manager
Dear Claims Administrators,
I just received a letter from you with the confirmation of the amount
you transfered to my credit card. So I just would like to let you know that.
I also want to thank you again for the very good service you guys from
AVI-International provided me. You were fast and very attentious.
Congratulations for the very good service.
Thank you again,
M. N. S.
Bonjour!!!
Juste un mot pour dire que j’ai reçu un appel de M. qui est rentré d’Australie après son appendicite.
Merci à toute l’équipe ! Il est bien rentré… et en 1er classe en plus ! Bravo à tous et merci pour cette efficacité !
T.
T.
- AquariusAbroad.org
La liste actuelle des assurés nous convient et la fiche « AVI package » est très appréciée (user friendly) par les Chargés d’Assistance, cette spread-sheet leur permet d’avoir tous les contrats et toutes les garanties sur un seul document, nous ne pouvons pas en dire autant de leur autres clients…
F., chargé d'assistance sur le plateau pour les USA - CANADA
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