I would be happy to reference AVI. I love working with them. When the student properly submits their claims they are usually handled and paid in a reasonable amount of time. If there is any issue with the claim being paid it is usually due to the fact that either the doctor or student failed to submit properly. I just email Laurence, my contact at AVI, and she straightens the problem out right away. Laurence also gets back to me with answers to any questions within 24 hours. I rarely have to contact Jean-Luc but he also responds quickly if I need him. I can’t remember the last time I had to email him about anything as Laurence is wonderful.
I have never had any complaints about the customer service line from any host family. And I really can’t remember any major problems.
I love their website. I can print the student cards and extra forms easily, save them to my computer in PDF format and even email them to my host families and reps.
I have no complaints with AVI. They are a great company to work with and I definitely recommend them.
Jeanne Donnelly - CASE Office Manager

Dear Claims Administrators, I just received a letter from you with the confirmation of the amount you transfered to my credit card. So I just would like to let you know that. I also want to thank you again for the very good service you guys from AVI-International provided me. You were fast and very attentious. Congratulations for the very good service. Thank you again,
Mario N. S.

Bonjour!!! Juste un mot pour dire que j’ai reçu un appel de Medhi qui est rentré d’Australie après son appendicite. Merci à toute l’équipe ! Il est bien rentré… et en 1er classe en plus ! Bravo à tous et merci pour cette efficacité ! Tanguy
Tanguy - AquariusAbroad.org

La liste actuelle des assurés nous convient et la fiche « AVI package » est très appréciée (user friendly) par les Chargés d’Assistance, cette spread-sheet leur permet d’avoir tous les contrats et toutes les garanties sur un seul document, nous ne pouvons pas en dire autant de leur autres clients…
FRED, chargé d'assistance sur le plateau pour les USA - CANADA