If your HOST Country is the USA or CANADA,

Whenever you seek medical assistance, you MUST call Assistance - SelectcareWorldwide
at 1-888-551-9798 (toll free) or 1-416-340-7317 (collect call)

The AVI Assistance - SelectCareWorldwide Emergency Center is operated 7 days /week, 24 hours /day and employs a multi-lingual staff.
The assistance coordinators are there to assist in case of hospitalization or emergencies that may require return of de participant to his/her home country.

When contacting them, please identify yourself by giving your Policy Number printed on your insurance card and explain the nature of your emergency.
Failure to call the Emergency Center may lead to coverage denialorto partial coverage only.

For claims handling and processing of your claims, please do the following depending on your situation:
For situations A and B send original paperwork to:
AVI Assistance - SelectCareWorldwide 2316 Delaware Ave #292 - Buffalo, NY14216 - USA
E-mail: avi-claims@selectcareworldwide.com
Phone: 1-888-551-9798 (toll free) or 1-416-340-7317

A/ you called the alarm Center but still receive medical bills or statements of account OR
B/ you did not call the Emergency Center but the medical provider took a copy of your insurance information and agreed to bill AVI directly.

For situations C and D send original paperwork to:
ARMSCO - AVI Claims - P.O BOX 3514 - SAN RAFAEL, CA 94912 - USA
Fax: 1-415-453-8672 Phone: 1-800-477-2767 or 1-415-459-2620
Office hours : 9-5pm M-F Pacific Time
C/ you did not call the Emergency Center, paid for the medical services rendered, and seek reimbursement, OR
D/ you have a non-medical claim (luggage / third-party liability) to submit.
Claims for lost/stolen/damaged property must be submitted within 5 days.
Please also note that original invoices, receipts, bills and completed claim form are requested for claims handling and processing.

Additional claim forms are available from the above claims office or at www.avi-international.info
(tick the box ‘Claim Form').


If your HOST Country IS NOT the USA or Canada:

whenever you seek medical assistance, please call + 33 1 55 63 33 34 (collect calls)

The AVI Assistance Emergency Center is operated 7 days /week, 24 hours /day and employs a multi-lingual staff.
The assistance coordinators are there to assist you in case of hospitalization or emergencies that may require your return to your country of residence.

When contacting them, please identify yourself by giving your Policy Number printed on your insurance card and explain the nature of your emergency.
Failure to call the Emergency Center may lead to coverage denial or to partial coverage only.

For claims handling and processing, send ALL claims to:
AVI International
30 rue de Mogador
75009 PARIS - France
Fax : +33-1-40-82-90-35
Phone : +33-1-44-63-51-85 (no collect calls accepted)
Email : claims@avi-international.com
Office hours : 9-5pm Local Time


GENERAL INFORMATION

Please be advised that this policy is subject to a time limitation for claims processing and payment:
* you have 5 days to send your claim from the date your property was lost/stolen/damaged.
* you have one year to send your claim from :
-  the date your illness was diagnosed,
-  the date of your accident leading to injury/disability,
-  the date your actions led to damage to another person/property.
Noreimbursement will be paid to you by the Insurance Company nor reimbursement to another party for damage after this one year period (12 months).

For that reason, we strongly recommend to file your claim within 2 weeks of the loss , using the claim form your have received (this is very important since without a completely filled out claim form, payments cannot be made). It is your responsibility as an insured to do so.
Please be advised that a separate claim form must be submitted for each illness or injury.
Every time you file a claim, there is no limit to the number of invoices which can be included in that claim, as long as they are all sent in together and pertain to one illness or injury. This means that you should consolidate your bills, invoices and prescriptions for each illness or injury.

Whatever the kind of claim, please allow 3-4 weeks for claim payment.